FREQUENTLY ASKEd QUESTIONS



Am i required to maintain a land line telephone for my alarm system?



most modern alarm systems utilize cellular communications, but a legacy alarm may still require a landline telephone connection. if you're looking to terminate your landline, there are several options available to upgrade your system.




My alarm keypad is beeping, how do I silence it?



Qolsys touchpads- look for the red bubble in the messages.

DSC systems- enter *2 to display troubles.

Concord 4- press the [STATUS] or [ * ] button to display any

off normal conditions.


in most cases, you can silence the trouble alert for up to 12 hours by pressing [DISARM] and entering your code. repeating the arm and disarm process will clear any past troubles from the alarm memory.





Can I shutdown my alarm system during an extended power outage?



your system is designed to work for up to 48 hours on it's standby battery. in battery mode, the keypad will appear blank until a key is pressed to preserve battery power. most of our legacy systems can be shutdown easily during long term outages. locate your alarm control panel (usually near your circuit breaker panels), open the panel door, look above the system battery for a green light, next to this green light is a slide switch, move this switch to the OFF position. when power is restored move this switch back to normal and system will power up again.





how can i adjust the date and time on my alarm panel?



our modern alarm.com systems will keep time automatically based on the internet time server.


FOR LEGACY CONCORD PANELS:

1. Press 9, then enter your master code.

2. Scroll down until "time and date" is displayed, then press #.

3. Enter the current time in 24 hr. format, then press #

4. Scroll down until "date" is displayed, press #.

5. Enter date in mm/dd/yy format, then press #.

6. Press *, 00, # to exit programming.





How can i change the user codes on my alarm?



our modern alarm.com systems allow for easy user management via the mobile app or customer website.


FOR LEGACY CONCORD PANELS:

CHANGING SYSTEM MASTER CODES

1. Press “9” then enter current master code.

2. Press “B” (or arrow down) until “User Codes” is shown, then press “#”.

3. Press “B” (or arrow down) until “System Master Code” is shown, then press “#”.

4. Enter new code, (code will flash), then press “#”. (Code will now be shown steady).

5. When programming is completed press * + 00 + # to exit programming.



MANAGING REGULAR USER CODES

1. Press “9” then enter master code.

2. Press “B” (or arrow down) until “User Codes” is shown, then press “#”.

3. Press “B” (or arrow down) until “Regular User Codes” is shown, then press “#”.

4. Press “B” until desired user number is shown, then press “#”.

5. Enter desired user code, (code will flash), then press “#”. (Code will now be shown steady).

6. Continue programming new codes. New codes can be programmed over existing codes, or if desired can be erased, and not replaced with a new code by entering the master code over the existing code to erase it. (Code will now show as “xxxx”).

7. When programming is completed press * + 00 + # to exit programming.





how do i operate my Concord 4 Alarm panel?



TO ARM SYSTEM

AWAY - press "3" (all devices on), 1 minute to exit

STAY - press "2" (motions off), 1 minute delay to exit if needed

TO DISARM SYSTEM

press DISARM (or 1), then enter your 4 digit code.

IF FIRE ALARM ACTIVATES

press DISARM (or 1), then user code to silence....look for the smoke detector that caused the alarm, (red light will be on, or sounder will be beeping. press DISARM (or 1) again and enter code, this will reset the smoke detector.

THIS MUST BE DONE TO PUT THE SYSTEM BACK TO THE NORMAL CONDITION. ​

IF STATUS ( * ) INDICATOR IS FLASHING ON KEYPAD

press the [ * ] button, the screen will display what the problem is i.e. "PHONE FAILURE"

press DISARM and enter code to silence.

TO CONTROL THE DOOR CHIME FEATURE

press 7+1 to turn on, or off.





how Should i dispose of an expired fire extinguisher?



we will properly decommission any unwanted fire extinguisher that is not classified as hazardous waste. care must be taken in depressurizing, breaking down, and recycling the different components; therefore we charge a $10 fee per extinguisher but we will gladly waive the fee if a new extinguisher is purchased.





how often should my fire extinguisher be serviced?



commercial fire extinguishers require a full maintenance inspection to be performed every 12 months by a certified fire extinguisher inspection agency. additionally, a visual inspection should be performed monthly by the property owner or a responsible designee.

residential extinguishers should be visibly inspected monthly to ensure they are ready for use and recharged or replaced if the gauge falls outside of the green area.





is there any difference between a commercial Extinguisher
and one from a big box store?



commercially rated fire extinguishers are constructed with metal valve bodies and higher quality components; which make them serviceable, rechargeable, and more resistant to pressure leakage then their disposable counterparts.

what may seem like a less expensive option, can end up costing more over time if they need to replaced every few years due to pressure.




Office Hours are M-F, 8a - 4p

Emergency Service available 24/7





860-354-6334


221 Danbury Rd, suite a

New Milford, Connecticut

06776



contact us by email