FREQUENTLY ASKEd QUESTIONS



Am i required to maintain a telephone line for my alarm system?



Older alarm systems still require a landline telephone connection. Newer systems use Cellular communications with an internet backup. There are some options to convert an older telephone dialer to cell, call our office for further details.




concord 4 panel- My alarm keypad is beeping, how do I silence it?



For Concord alarm systems, Press the [STATUS] or [ * ] button, then the display will show what the problem is. In most cases, You can silence the trouble alert for up to 12 hours by pressing [DISARM] and entering your code. Repeating the arm and disarm the process will clear a past trouble from the alarm memory.





Can I shutdown my alarm system during extended power failures?



With all of our older Legacy systems you can shutdown power easily. Locate your alarm control panel (usually near your circuit breaker panels), open the panel door, look above the system battery for a green light, next to this green light is a slide switch, move this switch to the OFF position. When power is restored move this switch back to normal and system will power up again.

Your system is designed to work for up to 48 hours its battery backup, the keypad will appear blank until pressed to preserve battery power.





how can i adjust the date and time on my alarm?



It's easy to adjust the date and time on your legacy panel, our modern cellular panels will automatically keep the time and date.

1. Press 9, then enter your master code

2. Press B until "time and date" displays, then press #

3. Enter time in 24 hr. format, then press #

4. Press B until date is appears, press #

5. Enter date in mm/dd/yy format, then press #

6. Press * 00 # to exit programming.





How do I operate my concord 4 alarm panel?



TO ARM SYSTEM

AWAY - press "3" (all devices on), 1 minute to exit

STAY - press "2" (motions off), 1 minute delay to exit if needed


TO DISARM SYSTEM

Press DISARM (or 1), then enter your 4 digit code.


IF FIRE ALARM TRIPS

Press DISARM (or 1), then user code to silence....look for the smoke detector that caused the alarm, (red light will be on, or sounder will be beeping.

Press DISARM (or 1) again and enter code, this will reset the smoke detector. THIS MUST BE DONE TO PUT THE SYSTEM BACK TO THE NORMAL CONDITION.


IF STATUS "*" INDICATOR IS FLASHING ON KEYPAD

Press the (*) on the keypad, keypad will display what the problem is i.e. "PHONE FAILURE"

Press DISARM and enter code to silence.


TO TURN THE DOOR CHIME ON OR OFF

Press 7+1 to turn on, or off.





how Should i dispose of an expired fire extinguisher?



We will properly decommission any unwanted fire extinguisher that is not classified as hazardous waste. Care must be taken in depressurizing, breaking down, and recycling the different components; therefore we charge a $10 fee per extinguisher but we will gladly waive the fee if a new extinguisher is purchased.





how often should my fire extinguisher be serviced?



Commercial Fire Extinguishers require a full maintenance inspection to be performed every 12 months by a certified fire extinguisher inspection agency. Additionally, a visual inspection should be performed monthly by the property owner or a responsible designee.

Residential Extinguishers should be visibly inspected monthly to ensure they are ready for use and recharged or replaced if the gauge falls outside of the green area.





is there really a difference between a commercial Extinguisher and one from a big box store?



Commercially Rated Fire Extinguishers are constructed with metal valve bodies and higher quality components; which make them servicable, rechargable, and more resistant to pressure leakage then their disposable counterparts.


what may seem like a less expensive option, can end up costing more over time if they need to replaced every few years due to pressure






Office Hours are M-F, 8a - 4p

Emergency Service available 24/7





860-354-6334



221 Danbury Rd. New Milford, Connecticut 06776 8:00 am - 4:00 pm Monday - Friday


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